Samanvaya Small & Medium Enterprise (SSME) —
Cancellation and Refund Policy

Effective date: 15 Dec 2025 | Version: 1.0
This Cancellation and Refund Policy (“Policy”) describes how orders, returns, replacements, and refunds are
handled on [www.example.com]. It is designed to provide a fair, transparent, and consistent experience to all
customers while ensuring compliance with applicable laws and industry best practices.

1) Scope
This Policy applies to purchases made via our website, mobile applications, or official sales channels. It covers
physical goods, digital products/services, subscriptions, and gift purchases, except where explicitly excluded.

2) Definitions
1 “Order”: a confirmed purchase placed on our platform.
2 “Cancellation”: stopping an order before it is shipped/fulfilled.
3 “Return”: sending an item back after delivery within the return window.
4 “Refund”: money returned to the original payment method or as store credit.
5 “Replacement/Exchange”: exchange of the same or similar item due to defect, damage, or size/variant
issues, as applicable.

3) Order Cancellation
• You may cancel an order at no cost until it is marked “Ready to Ship”
• If the order has shipped, you may refuse delivery or initiate a return as per Section 5.
• We reserve the right to cancel orders for suspected fraud, pricing errors, product unavailability,
or regulatory restrictions. In such cases, you will receive a full refund.

4) Return Eligibility & Window
Unless stated otherwise on the product page, most items are eligible for return within 7–15 days of delivery,
provided they are unused, in original condition, and include all tags, manuals, and packaging. Certain
categories are non-returnable (see Section 6).

5) How to Initiate a Return/Replacement
1 Log in to your account and raise a return request from the “My Orders” section or email us at
info@samanvayagroup.org within the return window.
2 Provide order number, item(s), reason, and photos/videos (for damaged/defective cases).
3 We will schedule a pickup where available; otherwise, you may be asked to self-ship to the returns
address.
4 Ship items to: #1638/12, 8th ‘A’ Main Road, 20th D Cross.
‘B’ Block, Sahakaranagara, Bengluru – 560092
Note: Please retain proof of dispatch until the return is processed.

7) Condition Assessment & Partial Refunds
Returned items undergo quality checks. If the item is used, missing parts, or damaged (not due to transit), a
partial refund or denial may apply at our discretion.

8) Refund Timelines & Method
• Refunds are initiated after we receive and inspect the return or upon confirmed order cancellation (if not
shipped).
• Typical processing time: 5–10 business days after approval. Bank/card timelines may vary.
• Refunds are issued to the original payment method. COD orders may be refunded via bank transfer or
store credit.

9) Replacements & Exchanges
Where available, you may request a like-for-like replacement (size/color) subject to stock. If replacement is
unavailable, a refund will be processed per Section 8.

10) Damaged, Defective, or Wrong Item Delivered
• Report within 8 hours of delivery with un-boxing photos/videos and the outer packaging.
• We may arrange a technician visit or remote troubleshooting prior to approving return/replacement (for
appliances/electronics).

11) Return Shipping Costs
If return is due to our error (defective/damaged/wrong item), we bear pickup and shipping costs. For buyer’s
remorse or size/fit issues, a return shipping fee or restocking fee may apply where applicable.

12) International Orders & Duties
For cross-border shipments, customs duties and import taxes are non-refundable once levied by authorities.
Return logistics for international orders may differ and could incur additional charges.

13) Chargebacks & Payment Disputes
If you initiate a chargeback while a return/refund is in progress, processing may pause until the dispute
resolves. We will provide transaction and delivery evidence to the payment provider as needed.

14) Subscriptions & Digital Products
Subscription renewals are refundable only if cancelled before the renewal date unless required by law. Digital
products/services are generally non-refundable after download/access/activation.

15) Gifts, Promotions, & Sale Items
• Perishable goods (e.g., food, flowers), personal care, and health/hygiene products once
unsealed.
•Digital goods/services, downloadable software, and used subscriptions after access/
activation.
•Customized, personalized, or made-to-order items.
•Gift cards, discounted gift vouchers, and pay-on-delivery convenience fees.
Intimate apparel and safety equipment where hygiene regulations apply (unless defective).

16) Non-Returnable / Non-Refundable Items
We comply with applicable consumer protection and e-commerce regulations in your jurisdiction. For India,
this includes the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020, as
amended. Where local law grants additional rights, those rights prevail.

17) Contact Us
For questions or to raise a return/refund request, contact:
Samanvaya Small & Medium Enterprise (SSME) Customer Support
Email: sumangala@samanvayagroup.org
Phone: 080-49933246 | +91 9019932178 | +91 7259907748
Returns Address: #1638/12, 8th ‘A’ Main Road, 20th D Cross.
‘B’ Block, Sahakaranagara, Bengluru – 560092

18) Changes to This Policy
We may update this Policy from time to time. Changes take effect when posted on our website with the
updated effective date.

16) Compliance & Local Laws
© Samanvaya Small & Medium Enterprise (SSME). This document is provided for informational purposes and does not constitute
legal advice.
Items marked as final sale, clearance, or part of promotional bundles may be ineligible for returns/refunds,
unless defective. Gifts can be refunded to the original payer or as store credit to the recipient, as applicable.