Shipping Policy
Effective date: 15 Dec 2025 |
This Shipping Policy (“Policy”) explains how we handle order processing, packing, dispatch, delivery timelines,
shipping charges, and tracking for purchases made on www.harvest2home.store. It is designed to offer clarity
and transparency so you know exactly when and how your order will reach you.
1) Shipping Coverage & Carriers
We ship to addresses within India via trusted logistics partners and national postal services. Availability may
vary by product and location. Certain remote areas may have extended delivery timelines or limited service.
2) Order Processing & Cut-off Times
• Orders placed before +05:30 Timezone on business days are typically processed the same day;
orders placed after cut-off or on weekends/public holidays are processed the next business day.
• Processing includes payment confirmation, stock allocation, quality checks, and packing.
3) Dispatch & Handling Time
Standard handling time is 1–2 business days after processing confirmation. For
made-to-order/customized items, handling may take 3–7 business days or as stated on the product page.
4) Delivery Timelines (Indicative)
Service Type Region Estimated Delivery
Standard Shipping Within City/Metro [2–4 business days]
Standard Shipping Rest of India [3–7 business days]
Expedited/Express Within India [1–3 business days]
International Outside India NA
Delivery timelines are indicative and may be affected by factors such as remote locations, weather conditions,
carrier delays, strikes, or peak season volumes.
5) Shipping Charges & Fees
• Shipping fees are calculated at checkout based on weight/volumetric weight, destination, and chosen
service level.
• Promotions such as Free Shipping may apply above a cart value for selected products/regions.
• Cash-on-Delivery (COD), if available, may incur a convenience fee.
6) Tracking & Notifications
• Once dispatched, you can view status in the “My Orders” section. Additionally, you may get notifications
through email/SMS from the corresponding service provider.
• If tracking shows “Delivered” but you haven’t received the package, contact us within 24–48 hours].
7) Delivery Attempts & Redelivery
Carriers typically make [1–3 delivery attempts. If delivery fails due to incorrect address, recipient
8) Address Accuracy & Changes
• Ensure your delivery address and contact details are accurate at checkout.
• Address changes after dispatch are subject to carrier approval and may delay delivery or incur a rerouting
fee.
9) Packaging & Damages in Transit
• We use protective packaging suitable for the product category. Please inspect the package upon delivery.
• If the outer packaging is tampered or damaged, note it with the delivery agent and contact us with photos/
videos within 8 hours.
10) Restricted Items & Compliance
Certain products may be subject to shipping restrictions (e.g., hazardous materials, batteries, aerosols) or
require special handling per carrier and regulatory guidelines. We comply with applicable laws and carrier
policies.
11) International Shipping, Customs & Duties
• International deliveries may be subject to customs inspections, import duties, taxes, and brokerage fees
levied by destination authorities.
• These charges are typically borne by the recipient and are non-refundable once applied.
12) Lost, Delayed, or Stolen Packages
• If a package is significantly delayed or appears lost, contact our support with your order number. We will
coordinate with the carrier to locate or resolve the issue.
• For theft claims after a “Delivered” status, a carrier investigation and local complaint/FIR (where
applicable) may be required.
13) Click & Collect / Pickup (Optional)
Where offered, you may pick up orders from designated points. Carry a valid ID and order confirmation.
Uncollected orders within 3 days may be canceled or returned to warehouse.
14) Warehouse & Dispatch Address
Primary dispatch location:
#1638/12, 8th ‘A’ Main Road, 20th D Cross.
‘B’ Block, Sahakaranagara, Bengluru – 560092
15) Customer Support & Escalations
For shipping-related questions, contact:
Samanvaya Small & Medium Enterprise (SSME) Customer Support
Email: sumangala@samanvayagroup.org
Phone: 080-49933246 | +91 9019932178 | +91 7259907748
16) Compliance & Local Regulations
We comply with applicable consumer and e-commerce regulations in your jurisdiction. For India, this includes
adherence to Consumer Protection (E-Commerce) Rules, 2020, applicable postal and carrier regulations, and
unavailability, or refusal, the package may be returned to origin. Redelivery or address correction
may attract additional shipping charges.
We may update this Policy periodically. Changes become effective when posted on our website with the
revised effective date.
17) Changes to This Policy
© Samanvaya Small & Medium Enterprise (SSME). This document is provided for informational purposes and does not onstitute
legal advice.
guidelines on transparent disclosures of shipping charges, timelines, and grievance redress.